Nelo Maintenance and Warranty


One of the big advantages of the composites is that they don’t require much maintenance; of course, there are some crucial rules to extend the lifetime of your boat:

  • Do not put it in the sun for long periods.
  • Do not tight it too strongly in the racks.
  • Only allow professionals to repair your boat.
  • Never store or transport it inside the cover if the boat is not well dried. (See Osmosis below)
  • And treat it carefully like a fragile piece of equipment, baby it.

Boats should be used only by trained persons or under supervision.
The use should be done under the rules established for each boat class.

After receiving your boat, we recommend you do some tests to find your best trim, to find it you should:

  1. Start with the seat in the middle position.
  2. Move the footrest to fit you.
  3. Check the behavior at competition speed, the bow should be around 1 cm into the water, in a stopped position the bow should be well underwater.
  4. You should move your seat and footrest together until the boat is performing as described in point 3.
  5. This is just one of many methods of finding the best position, though it always changes slightly from person to person, these are the basic rules.

Rudder Adjustment

Making your rudder straight is an essential part of enjoying your boat.
In order to make it 100% perfect you should use the straps inside your boat:

Hold the rudder blade in the straight position;
Use the straps one at a time, until the T bar goes straight in the middle.
While paddling you can also make little adjustments by pulling the strap on the side the T Bar is tending to.

– Always wear a PFD. –



Nelo warrants the boat, except for excluded items, and when properly used, will be free of defects in materials or workmanship for a period of 24 months from the moment it has been assessed for damages due to transport, validation must be done within 30 days, time when the warranty will be automatically validated.

Warranty on other Composite Parts

The following parts:  Seat, Foot Rest, Rudder, Hatch, and Number Holder warranted to be free of defects in materials or workmanship for a period of 24 months starting at the same time as the boat’s warranty.  Warranty is valid only when the products are properly used.

Transfer of Warranty

If you sell the boat during the warranty period, your buyer may receive the benefit of the balance of the warranty by agreeing to be bound by its terms.

Authorized Dealers

To obtain a list or confirm that you are dealing with an Authorized Dealer contact Nelo.

Excluded Items

Nelo gives no warranty of the following:

  • Any components manufactured other than by Nelo. Any components manufactured by companies other than Nelo
  • Sun and heat damage – If the boat is exposed to the sun and/or high temperatures for long periods of time it may cause some damages to the composite. In that case, the warranty shall be voided
  • Osmotic Blistering: Nelo boats are designed for high performance and top speed and are meant to be stored dry in order to protect their surface coating. The coating and its thickness were designed with performance in mind and were not meant to be exposed to the sun or stored wet. If the boat is left in a wet cover, stored wet, stored in very humid environment, or not properly dried, osmosis warranty shall be voided
  • Varnished boats: boats with complex designs usually need a layer of varnish as a final coating. This material doesn’t have the same properties as a regular gel coat, thus needing some extra care. Not observing the following rules will void the warranty:
    • Don’t apply solvents
    • Avoid contact with abrasives
    • Have extra care when handling not to bump it hard
    • Use a cover whenever possible
    • Do not tie it down too tight
  • Minor discrepancies in the desired design and small cosmetic errors do not entitle you to deductions or returns.

Limitation of Coverage

Nelo or Official Nelo Dealers only provide warranty service in a 300Km radius within the same landmass, unless stated otherwise by the local dealer.

Limitation of Damages

Nelo and Official Nelo Dealers disclaim any liability to you for incidental, consequential, or indirect damages, including loss of time, loss of use, loss of revenue, travel expenses, transportation charges, food or lodging charges, or loss of personal property. In such jurisdictions that these exclusions are limited to Nelo expressly limits its liability for damages to the greatest extent allowed by law.

Whole Agreement

This warranty is the sole warranty given by Nelo. Any questions about the warranty should be directed to Nelo – Mar Kayaks at